FAQs – have a question? We may have the answer
What if I want to return a purchased product?
Our Customer Care Returns Policy will answer any questions you have, if not contact us and we will be happy to answer any additional questions.
Are your products Australian made?
Our products are licensed under the Australian Made Campaign, made from Australian grown lavender oils and flowers. For individual product information please visit the product page to view further details.
How can I expect to receive my goods?
All goods are sent using Australia Post in trackable post bags/parcel.
How soon can I get my order?
Orders for In Stock items will be dispatched within 5 working days. Your order will be shipped once:
- Payment has been approved.
- The shipping/billing address has been verified.
How much will I be charged for postage?
We understand that postage can add up so we have made it easy for our Australian customers by having one flat rate. Our warehouse is located in the Yarra Valley in Victoria so the postage is calculated for this location. Before you submit your order the postage will be itemised so you can approve it prior to making the purchase. For International orders please contact us so we can calculate the shipping costs depending on the country of destination.
Can I contact someone by phone?
Yes you can, however, even though we endeavour to be available, TALGA is a not for profit organisation which mean our staff are volunteers, so you may need to leave a message and we will get back to you as soon as it is convenient.
What payments do you accept?
We accept direct deposit and cheque and payments
How do I become a member?
We recommend that you check out our membership page that will give you all the details you need to apply for TALGA membership.
What are the membership benefits?
- An active communication channel that aims to promote lavender opportunities
- Farm/organisation website listing
- Exclusive products made with Australian Lavender oils at wholesale pricing
- Networking – share knowledge and expertise through our information exchange program
- Annual conference – invitation to join us and learn from industry experts
- Members newsletter – keeping you up to date with “All things lavender”.
- Helpful lavender tips
Why do I have to apply to be a member?
At TALGA we encourage and welcome new members that will benefit from our exclusive services and bring their own knowledge and expertise to the team. The application process ensures that the membership list is genuine therefore these services and the facilitation of information will be protected and valued.
How much does membership cost?
Click here to view our annual membership pricing table.
Do you provide an annual report?
We certainly do. After the Annual General Meeting (AGM) we go straight into production to endure quality content in a professional format. Once this is completed we post a copy to each member.
Can I get assistance from someone that is located in my state?
You certainly can. TALGA has amongst its members, Liaison Officers, who are located throughout Australia. TALGA members and other interested lavender growers can contact these members in regards queries relating to membership, lavender growing or members and activities within their region.
If you didn’t find your answer here, let us know by contacting us via email.
Did you know?
You can use fresh or dried lavender flower buds but ensure you use the right sort! Squeeze a few of the flower buds between your fingertips and it must be a sweet lavender scent.
If it smells like mothballs or camphor, do not use it. It will leave a bitter taste and spoil your cooking.
Cooking lavenders belong to the Lavandula angustifolia species. Some of the favourite varieties are ‘Avice Hill’, ‘Munstead’, Egerton Blue’.
TALGA can put you in touch with a grower supplier of culinary lavender.
Lavender is a member of the mint family, so there is a hint of mint in the flavour. Other descriptives are woody, earthy and smokey. Lavender has become very popular with chefs creating unique recipes from jellies to macaroons.
There are now 100 different varieties of Lavender grown across Australia